FAQs
Question
can i cancel my order
Answer
Unfortunately, we are not able to cancel an order once it has been placed.
Question
i put the wrong adress in my order what should i do
Answer
Please be careful when entering your shipping address, FERDERICA will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Question
i have not received my order confirmation what should i do
Answer
Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us
Question
my items arrived damaged what should i do
Answer
Please contact us immediately, within 48 hours of receiving your order with your order number, via our Contact page. Please note you may need to provide multiple photos of the damaged products.
Question
i received incorrect items in my order what i should do
Answer
Please visit our page here// within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.
Question
do you offer discount or promotion ?
Answer
Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.